lux88 Terms & Conditions

In this Agreement, the following terms carry the meanings set out below unless the context expressly indicates otherwise:

"Account"	The personal member account registered by you on the Platform, holding your IDR balance, bet history, and personal details.
"Balance"	The total funds held in your Account at any given time, expressed in Indonesian Rupiah (IDR / Rp).
"Bonus Funds"	Any promotional credits, free spins, or incentive amounts credited to your Account by lux88 under a promotion. Bonus Funds are subject to wagering requirements before withdrawal.
"Games"	All wagering products available on the Platform, including sportsbook markets, live casino tables, slot titles, togel (Indonesia's traditional numbers lottery) draws, and Bingo Online rounds.
"KYC"	Know Your Customer — the identity and document verification process required at the point of first withdrawal and periodically thereafter.
"Platform"	The lux88 website at https://lux88.cam and any associated mobile-optimised interface.
"Wagering Requirement"	A multiplier specifying the total amount that must be wagered using Bonus Funds before those funds become eligible for withdrawal.
"WIB"	Western Indonesia Time (UTC+7), the default time zone used for all scheduled events, draw times, and customer service hours unless stated otherwise.

To register and maintain an Account on lux88, you must satisfy all of the following conditions at all times:

• You are a natural person aged 21 years or older. lux88 does not permit any individual under the age of 21 to register, deposit, or participate in any Game.
• You are accessing the Platform as a private individual for personal entertainment purposes only, not as a professional gambler or on behalf of a business entity.
• You are not a current employee, officer, director, agent, or contractor of lux88 or any of its affiliated entities, nor an immediate family member of such a person.
• You have not previously had an Account terminated or suspended by lux88 for breach of this Agreement or any applicable policy.
• You have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You understand and accept that online gaming may be restricted or prohibited in your jurisdiction, and that you bear sole responsibility for compliance with your local laws.

3.1 Single Account Policy

Each individual may hold exactly one Account on the Platform at any time. Opening or attempting to open duplicate Accounts — whether under the same identity or different identities — is strictly prohibited. lux88 employs device fingerprinting, IP analysis, and payment-method matching to detect duplicate registrations. Where duplicates are identified, all related Accounts may be closed and balances forfeited.

3.2 Accurate Information

You must provide accurate, current, and complete information during registration and keep that information up to date. This includes your full legal name, date of birth, residential address in Indonesia, and a valid email address. Providing false, incomplete, or misleading information constitutes a material breach of this Agreement.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your Account credentials with any other person. lux88 will not be liable for any losses arising from unauthorised access to your Account caused by your failure to keep credentials secure. If you suspect unauthorised access, contact lux88 support immediately via live chat or at [email protected].

3.4 Account Closure by Member

You may request closure of your Account at any time by contacting lux88 support. Any verified real-money Balance remaining at the time of closure will be returned to you via your registered payment method, subject to completion of any pending KYC requirements and provided that no active wagering restrictions apply to the Balance.

4.1 Supported Payment Methods

lux88 accepts deposits and processes withdrawals via the following IDR-denominated payment channels: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of individual payment methods may vary and is subject to change without prior notice.

4.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal amounts are displayed in the Platform's cashier section and are denominated in IDR. These limits may differ by payment method. lux88 reserves the right to apply transaction limits based on Account verification status, payment method, or risk assessment.

4.3 Processing Times

E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your Account within one to three minutes. Local bank transfers (BCA, BRI, BNI, Mandiri) are typically processed within three to ten minutes during standard banking hours. Withdrawal processing begins after successful KYC verification and is generally completed within the same timeframes, subject to payment-provider processing windows.

4.4 Own Funds Only

You must only deposit funds that belong to you and are not derived from any criminal activity. lux88 will not accept deposits from third-party payment sources. Withdrawals will only be processed to the same payment method used for deposits, where technically possible. lux88 may request documentation to verify the source of funds at any time.

4.5 Failed Transactions

lux88 is not liable for failed or delayed transactions caused by third-party payment providers, bank processing delays, system outages, or incorrect payment details provided by the Member. If you believe a transaction has been processed incorrectly, contact lux88 support within 48 hours of the transaction date.

lux88 is required to verify the identity of its members as part of its international licensing obligations and anti-money-laundering (AML) compliance programme. KYC verification is mandatory before your first withdrawal is processed and may be requested again at any subsequent point at lux88's discretion.

5.1 Required Documents

You may be asked to provide one or more of the following:

• A government-issued photo identity document (e.g., KTP — Indonesian National Identity Card — or valid passport).
• Proof of residential address (e.g., utility bill, bank statement) issued within the past three months.
• Proof of payment method ownership (e.g., screenshot of e-wallet registered to your name, or bank statement showing your name and account number).
• A selfie photograph holding your identity document, as requested by the lux88 compliance team.

5.2 Verification Timelines

lux88 aims to complete KYC review within 24 to 48 hours of receiving all required documents. Withdrawals will be placed on hold until verification is complete. lux88 is not liable for any delay in withdrawal processing caused by the Member's failure to submit complete or legible documentation promptly.

5.3 Refusal of Verification

If a Member refuses to complete KYC verification or submits fraudulent documents, lux88 reserves the right to immediately suspend the Account, withhold any pending withdrawal, and report the matter to relevant authorities as required by applicable law.

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by lux88 are subject to the specific terms stated in the applicable promotion page, and to the general rules set out in this clause. In the event of any conflict, the specific promotion terms take precedence.

6.2 Wagering Requirements

Bonus Funds credited to your Account must be wagered a specified number of times (the Wagering Requirement) before they may be withdrawn. The applicable Wagering Requirement is stated in the individual promotion terms. Unless otherwise specified, wagers placed on live casino games, sportsbook markets, and slot titles all contribute to meeting Wagering Requirements, though contribution rates may vary by game type.

6.3 Bonus Expiry

Bonus Funds that are not wagered within the specified validity period will expire automatically and be removed from your Account without notice. Expired bonuses cannot be reinstated.

6.4 Bonus Abuse

lux88 monitors wagering patterns to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to clear wagering requirements without genuine gaming risk, coordinated abuse across multiple accounts, and claiming bonuses using payment methods not registered in your own name. Where abuse is identified, lux88 may void the bonus, reverse any associated winnings, and close the Account.

6.5 Right to Withdraw Promotions

lux88 reserves the right to withdraw, modify, or cancel any promotion at any time. Members will be notified of material changes via in-Platform notification. Bonuses already credited and subject to active Wagering Requirements at the time of cancellation will be honoured under the terms in effect at the time of the credit.

7.1 Game Outcomes

Game outcomes are determined by certified RNG software or, in the case of live casino products, by physical dealing and spinning conducted by licensed studio operators. All outcomes are final once confirmed by the Platform. lux88 will not reverse a confirmed result except in cases of a verified technical malfunction as described in Clause 7.3.

7.2 Sportsbook and Bandar Bola Markets

Sportsbook markets — including football leagues such as BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and international competitions including the AFF Cup and FIFA World Cup — are subject to the specific sportsbook rules displayed within the betting interface. Mix parlay (accumulator) bets, voor bola (Asian handicap) markets, and over/under lines are governed by those specific rules. In the event of event cancellation, postponement, or abandonment, settlement rules are applied as stated in the sportsbook terms.

7.3 Technical Malfunctions

In the event of a technical malfunction affecting game integrity — including server errors, connectivity failures, or software faults that cause a game round to fail to complete correctly — lux88 reserves the right to void the affected round and return the wagered amount to the Member's Balance. lux88 is not liable for any lost winnings or consequential losses arising from technical malfunctions caused by third-party software providers.

7.4 Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate Account suspension:

• Use of automated betting software, bots, scripts, or artificial intelligence tools to place wagers.
• Exploiting software errors, display errors, or pricing errors to gain an unfair advantage.
• Collusion with other Members or with Platform staff to manipulate game outcomes.
• Accessing the Platform via a VPN, proxy, or anonymisation service to circumvent geographic or account restrictions.
• Any form of money laundering, fraud, or misrepresentation.

To the fullest extent permitted by applicable law, lux88 excludes all liability for:

• Any direct, indirect, incidental, consequential, or punitive losses arising from your use of the Platform, including losses of winnings, loss of data, or loss of opportunity.
• Interruptions to service caused by scheduled maintenance, third-party infrastructure failures, cyberattacks, force majeure events, or actions of payment processors.
• Errors in displayed odds, game results, or account balances that are subsequently corrected. Bets settled on an erroneous basis will be re-settled at the correct value.
• Any loss arising from a Member's failure to comply with this Agreement, including eligibility requirements and account security obligations.

Nothing in this Agreement limits lux88's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded by law. lux88's total aggregate liability to any Member in connection with their Account shall not exceed the total real-money deposits made by that Member in the 12 months preceding the claim.

lux88 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in that policy. lux88 implements 256-bit SSL encryption across all data transmissions. Passwords are stored using one-way cryptographic hashing and are never accessible in plaintext by lux88 staff or systems.

lux88 is committed to promoting responsible gaming practices. The Platform provides the following tools to all registered Members, accessible from the Account dashboard at any time with immediate effect:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts in IDR.
• Loss Limits: Cap net gaming losses over a defined rolling period.
• Session Time-Outs: Temporarily lock your Account for a period of your choosing — from 24 hours up to 6 weeks.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are irreversible for a minimum period of 6 months and are actioned within 24 hours of receipt.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, we strongly encourage you to use these tools and to seek support. Visit our Responsible Gaming page for detailed guidance and information on external support organisations.

All content on the lux88 Platform — including but not limited to the brand name, logo, website design, software, text, graphics, game interfaces, and promotional materials — is the intellectual property of lux88 or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, reverse-engineer, or create derivative works from any Platform content without the prior written consent of lux88.

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which lux88 holds its international gaming licence. Any dispute arising out of or in connection with this Agreement that cannot be resolved through good-faith negotiation with lux88 support shall be referred to binding arbitration under the rules of a recognised international arbitration body, with proceedings conducted in English.

lux88 does not accept the jurisdiction of Indonesian courts for disputes arising under this Agreement. Members resident in Indonesia acknowledge that online gaming operated from offshore jurisdictions may involve legal uncertainty under Indonesian law and accept sole responsibility for managing that risk.

12.1 Complaints Procedure

If you wish to raise a complaint, contact lux88 support via live chat or at [email protected] with the subject line "Formal Complaint". lux88 will acknowledge your complaint within 24 hours and provide a substantive response within five business days. If you are not satisfied with the resolution, you may escalate the matter to the relevant licensing authority as indicated in lux88's licence documentation.

lux88 reserves the right to amend, update, or replace any provision of this Agreement at any time. Members will be notified of material changes at least 7 days before they take effect, either via email to the registered address or via a prominent in-Platform notice. If you do not agree to the amended terms, you must cease using the Platform and may request Account closure as described in Clause 3.4. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Agreement.

For any questions, complaints, or requests relating to this Agreement, please contact the lux88 support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Average first-response time is under two minutes.
• Email: [email protected] — monitored 24/7, target first-response within four hours.

When contacting support regarding your Account or a transaction, please include your registered username and a clear description of your query. For security matters, do not include your password in any correspondence.